Threads serve as a means for your team to engage in internal discussions centered on specific customer messages. They are exclusive to the team and remain hidden from the customer's view. Internal threads remain concealed from customers, enabling your team to operate behind the scenes while maintaining a comprehensive record of relevant conversations.
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Note: Threads are internal to the team and are NOT visible to the end customer.
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Hover over a message you’ve sent or received. Click on the comment icon that appears.
Type your comment and hit Enter to send it.
Now you can easily follow up on conversations with your team internally
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