Human Handoff Feature

Written By William Bowen

Last updated About 2 months ago

Template

Example
{ "$schema": "https://web-api.clerk.chat/pipeline-schema", "name": "human handoff template", "nodes": [ { "type": "tool_provider", "name": "ConversationTools", "triggeredBy": [ "unreadMessage.fromAny" ], "responseType": "tool_call_result", "nodeConfig": { "type": "conversation_tools", "config": {}, "enabledTools": [ "assign_to_team_member", "disable_ai_assistant" ], "tools": { "disable_ai_assistant": { "paramValues": {} }, "assign_to_team_member": { "description": "assign conversation to a human for review", "paramValues": { "users": [ { "type": "fixed", "value": "all" } ] } } } } }, { "type": "ai_bot", "name": "FlagToHumanBot", "triggeredBy": [ "unreadMessage.fromAny" ], "responseType": "user_message", "nodeConfig": { "modelProvider": "openai", "modelVersion": null, "maxTokens": null, "temperature": null, "variables": {}, "prompt": "You are an AI Bot responsible for calling tools if the user asked to talk to a human. Your task is to always call the following tools: 'assign_to_team_member' and 'disable_ai_assistant' tools. Once the tools calls complete respond with an appropriate acknowledgment/concluding remark. ", "promptSections": [ "conversation" ], "sectionTemplates": { "conversation": "{{#conversationHistory}}\n{{sender}} {{name}}: {{content}}\n{{/conversationHistory}}" }, "responseSchema": { "type": "object", "required": [], "properties": {} } } } ], "edges": [ { "name": null, "sourceNode": "FlagToHumanBot", "destinationNode": "ConversationTools", "sourceVariables": null, "filters": [] }, { "name": null, "sourceNode": "ConversationTools", "destinationNode": "FlagToHumanBot", "sourceVariables": null, "filters": [] } ] }