Clerk Chat Inboxes are dedicated communication channels within the Clerk platform, serving as virtual spaces where messages, queries, and interactions from customers or clients are received and managed. These inboxes or phone numbers can be assigned individually to team members for personalized handling or shared among multiple team members for collaborative customer support and streamlined communication.

Inbox Management

Managing Your Phone Numbers: A Quick Guide

Here’s how you can customize and manage your phone numbers effectively:

Reorder Inboxes
Simply click and hold an inbox, then drag it to the desired position in the list.

Change the Emoji Icon
Click on the current emoji icon for the inbox. A menu with available icons will automatically appear for you to choose from.

Features You Can Adjust for Each Inbox

To customize an inbox:

• Click on the inbox you want to adjust.

• Click the three dots icon.

• Select Settings to access the customization menu.

Here’s what you can modify:

• Name: Click Edit, update the name, and click Save. Example: Rename "Main Line" to "Support Team."

• Description: Click Edit to add or update the inbox description. Example: "This is the main line for customer support."

• Delete: Select Delete to permanently remove it along with all messages, conversations, and the associated phone number. ⚠️ This action CANNOT be undone.