Example
JSON
Copy
{
  "$schema": "https://web-api.clerk.chat/pipeline-schema",
  "name": "Voice template - Meeting booking",
  "nodes": [
    {
      "type": "template",
      "name": "Node #1",
      "triggeredBy": [
        "unreadMessage.fromAny"
      ],
      "responseType": "user_message",
      "staticId": 14,
      "nodeConfig": {
        "template": "One of our team will reach out to confirm this! Please standby."
      }
    },
    {
      "type": "template",
      "name": "Send message",
      "triggeredBy": [
        "unreadMessage.fromAny"
      ],
      "responseType": "user_message",
      "staticId": 13,
      "nodeConfig": {
        "template": "Appointment type: {{appointment-type}} \n\nName: {{name}} \n\nEmail: {{email}} \n\nProposed date and time: {{available-times}}"
      }
    },
    {
      "type": "tool_runner",
      "name": "Conclude",
      "triggeredBy": [
        "unreadMessage.fromAny"
      ],
      "responseType": "json",
      "staticId": 12,
      "nodeConfig": {
        "type": "voice_call",
        "config": {},
        "enabledTools": [
          "say"
        ],
        "tools": {
          "say": {
            "paramValues": {
              "text": {
                "type": "fixed",
                "value": "Thanks for the info! I am sending this to the team to check and will get back over SMS to confirm this appointment. Have a nice day!"
              },
              "shouldLoop": {
                "type": "fixed",
                "value": true
              },
              "allowInterruptions": {
                "type": "fixed",
                "value": true
              },
              "disableRepeatOnSilence": {
                "type": "fixed",
                "value": true
              }
            }
          }
        }
      }
    },
    {
      "type": "voice_bot",
      "name": "Date and time",
      "triggeredBy": [
        "unreadMessage.fromAny"
      ],
      "responseType": "json",
      "staticId": null,
      "nodeConfig": {
        "actionType": "prompt",
        "prompt": "Your job is to ask the customer what date and time they would be free for the appointment.\n\nThe appointment time has to be inside business hours",
        "responseSchema": {
          "type": "object",
          "required": [
            "available-times"
          ],
          "properties": {
            "available-times": {
              "type": "string",
              "description": "Date and time the customer says they are free"
            }
          }
        },
        "responseToolName": "available-times",
        "responseToolDescription": "Date and time the customer says they are free",
        "allowInterruptions": true,
        "disableRepeatOnSilence": false,
        "shouldLoop": true,
        "ivr": {
          "name": null,
          "description": null,
          "canNavigateToNode": false,
          "canNavigateFromNode": false
        }
      }
    },
    {
      "type": "tool_runner",
      "name": "Intro",
      "triggeredBy": [
        "unreadMessage.fromAny"
      ],
      "responseType": "json",
      "staticId": 11,
      "nodeConfig": {
        "type": "voice_call",
        "config": {},
        "enabledTools": [
          "say"
        ],
        "tools": {
          "say": {
            "paramValues": {
              "text": {
                "type": "fixed",
                "value": "Hi! Thanks for calling booking agent. "
              },
              "shouldLoop": {
                "type": "fixed",
                "value": false
              },
              "allowInterruptions": {
                "type": "fixed",
                "value": true
              },
              "disableRepeatOnSilence": {
                "type": "fixed",
                "value": true
              }
            }
          }
        }
      }
    },
    {
      "type": "voice_bot",
      "name": "Name and email",
      "triggeredBy": [
        "unreadMessage.fromAny"
      ],
      "responseType": "json",
      "staticId": null,
      "nodeConfig": {
        "actionType": "prompt",
        "prompt": "Your job is to ask the customer for their full name and email address, conversationally. \n\nYour output should be maximum 35 words.",
        "responseSchema": {
          "type": "object",
          "required": [
            "name",
            "email"
          ],
          "properties": {
            "name": {
              "type": "string",
              "description": "The customer's full name"
            },
            "email": {
              "type": "string",
              "description": "The customer's email address"
            }
          }
        },
        "responseToolName": "customer-info",
        "responseToolDescription": "Submits the customer's name and email address",
        "allowInterruptions": true,
        "disableRepeatOnSilence": false,
        "shouldLoop": true,
        "ivr": {
          "name": null,
          "description": null,
          "canNavigateToNode": false,
          "canNavigateFromNode": false
        }
      }
    },
    {
      "type": "voice_bot",
      "name": "Appointment type",
      "triggeredBy": [
        "unreadMessage.fromAny"
      ],
      "responseType": "json",
      "staticId": null,
      "nodeConfig": {
        "actionType": "prompt",
        "prompt": "You are a receptionist. Your job is to greet the user and find out what type of appointment they want. \n\nYour output should be maximum 30 words.",
        "responseSchema": {
          "type": "object",
          "required": [
            "appointment-type"
          ],
          "properties": {
            "appointment-type": {
              "type": "string",
              "description": "They type of appointment the customer wants?"
            }
          }
        },
        "responseToolName": "appointment-type",
        "responseToolDescription": "What type of appointment does the customer want?",
        "allowInterruptions": true,
        "disableRepeatOnSilence": false,
        "shouldLoop": true,
        "ivr": {
          "name": null,
          "description": null,
          "canNavigateToNode": false,
          "canNavigateFromNode": false
        }
      }
    },
    {
      "type": "trigger",
      "name": "Call Started",
      "triggeredBy": [
        "callStarted"
      ],
      "responseType": "json",
      "staticId": null
    }
  ],
  "edges": [
    {
      "name": null,
      "sourceNode": "Send message",
      "destinationNode": "Node #1",
      "sourceVariables": null,
      "filters": []
    },
    {
      "name": null,
      "sourceNode": "Conclude",
      "destinationNode": "Send message",
      "sourceVariables": null,
      "filters": []
    },
    {
      "name": null,
      "sourceNode": "Date and time",
      "destinationNode": "Conclude",
      "sourceVariables": null,
      "filters": []
    },
    {
      "name": null,
      "sourceNode": "Name and email",
      "destinationNode": "Date and time",
      "sourceVariables": null,
      "filters": []
    },
    {
      "name": null,
      "sourceNode": "Appointment type",
      "destinationNode": "Name and email",
      "sourceVariables": null,
      "filters": []
    },
    {
      "name": null,
      "sourceNode": "Intro",
      "destinationNode": "Appointment type",
      "sourceVariables": null,
      "filters": []
    },
    {
      "name": null,
      "sourceNode": "Call Started",
      "destinationNode": "Intro",
      "sourceVariables": null,
      "filters": []
    }
  ]
}