How can I manage user permissions and roles within Clerk Chat?

Permissions can be managed from the Members page under Settings. Refer to the video below for reference on team management.

What steps should I take if a user is unable to access certain features due to permission issues?

You can change the permission level for a user from the Members page. Click on Settings.

Click on Members

Click on the Access level dropdown and select the permission level.

All of my users can see my contacts, how can I make them private?

You can make contacts private on the Team info page. Public inboxes are visible to all, while private inboxes are visible only to those assigned to them. Click on Settings & click on Team info.

Select the contacts drop down and choose Team or Private

Is it possible for all users, including admin, to have one phone number where all users receive the same text messages?

Yes, you can assign multiple users to an inbox. Go to the Members section in Settings and assign users to the same inbox.