Out of Office

You can set up an automatic out-of-office response for any phone number in Clerk Chat. This ensures customers receive a clear message when they contact you outside your designated business hours.

Written By Jill Berkowitz

Last updated 3 months ago

How to set up out-of-office

Open the phone number settings
Navigate to the phone number you want to update. Click the three dots next to the number and choose Settings.
Go to Working Hours
Select Working Hours to configure when your company is open and operating.
Enable Out of Office
Make sure the Out of Office toggle is switched on if you want the automatic reply to activate outside your working hours.
Set Your Time Zone
Choose the correct time zone to ensure messages are sent at the right times.
Choose Your Schedule
- Weekdays only
- Every day
- Custom hours
Select the option that matches when your team is available. Adjust the open/close times as needed.
Write Your Out-of-Office Message
Type the message contacts will receive when they reach out during non-working hours. This could be a simple acknowledgment or instructions on when to expect a response.