Voice as a Channel

Clerk Chat supports Voice as a communication channel, allowing your business to make and receive phone calls directly from your existing business number.

Written By Jill Berkowitz

Last updated 4 months ago

Voice enables your team to connect with customers, clients, and colleagues through phone calls using the same number used for messaging. This creates a seamless communication experience across channels and ensures your customers always reach you from a trusted, recognizable number.

Key Capabilities

With Voice in Clerk Chat, you can:

  • Make outbound calls directly from the web app or your connected platform (such as Microsoft Teams, Webex, or Zoom).

  • Receive inbound calls from customers or clients on your business number.

  • Use your existing business number for both calling and messaging.

  • View call details including caller ID, call duration, and direction (inbound/outbound).

  • Access call recordings and logs for training, compliance, or review.

  • Route calls intelligently with queues and forwarding settings to ensure calls reach the right person or team.

  • Integrate with your tools like connecting to CRMs and communication platforms for a unified experience.