Blacklist
Control which words or phrases your team is allowed to send in outgoing messages. It helps ensure that communication stays professional, compliant, and consistent with your organization’s standards.
Written By Jill Berkowitz
Last updated 3 months ago
How to access
Go to Settings.
Scroll to the Data section.
Click Blacklist.
How the blacklist works
Add words (separated by commas) that you don’t want your users to include in their outgoing messages.
When a team member tries to send a message containing one or more of those blacklisted words, a warning will appear:
Your content contains words that are not allowed by your admin. Please review the blacklist and modify your content.
The message will not send until the restricted words are removed or replaced.
Managing your blacklist
To add words: Type each restricted word or phrase, separated by commas.
To remove words: Simply delete them from the list by clicking the X next to the word.
This makes it easy to update or correct your blacklist at any time.
The Blacklist helps your business maintain message quality, brand tone, and compliance, especially for regulated industries or teams managing high message volume.