In this document we will cover how to assign phone numbers to your Microsoft Teams users.
When enabling phone numbers for SMS, Microsoft temporary disconnects the numbers and forces a re-sync back to the Microsoft Tenant. The configuration update can take ~20 min downtime while the phone numbers are synced over. Once the numbers are back in the Teams environment just re-assign them back to your users or resource accounts.
User Accounts
Navigate to the Microsoft Teams admin center and click on Manage users.
Select the user you’d like to assign the phone number to
Under General Information click Edit
- Phone number type:
Operator Connect - Select the phone number from the list
- Click Apply
Note: Operator Connect requires Teams Phone Standard or E5 license applied to the user. If you have Teams Calling Plan or Business Voice license applied make sure to remove it from the user at the time of activation.
To purchase the license navigate to your Organization Portal and click on Marketplace.
Resource accounts
- Navigate to the Microsoft Teams admin center and click on Voice > Resource accounts
- Select the Resource Account and click on the option Assign/unassing
- Under Assign/unassign select:
- Phone number type:
Operator Connect - Select the phone number from the list
- Click Save
Troubleshooting
If you are running into any issues please reference our Microsoft Teams Troubleshooting page.