In this document we will cover how to assign phone numbers to your Microsoft Teams users.
- Navigate to the Microsoft Teams admin center and click on Manage users.
- Select the user you’d like to assign the phone number to
Under General Information click Edit
- Phone number type:
Operator Connect - Select the phone number from the list
- Click Apply
Sometimes Microsoft Teams does not update the settings in real-time. If that happens, we suggest logging out, closing Teams, and signing back in.
Assign a number to a Resource account.
- Navigate to the Microsoft Teams admin center and click on Voice > Resource accounts
- Select the Resource Account and click on the option Assign/Unassing
- Under Assign/unassign select:
- Phone number type:
Operator Connect - Select the phone number from the list
- Click Save
Troubleshooting
If you are unable to select Operator Connect option it is due to the wrong license type assigned to the user. Microsoft requires a specific type of license to work with Operator Connect and SMS. Make sure your users have a Teams Phone Standard License. If you have any of the following licenses below they automatically have Teams Phone System and do not require additional license changes:
- Microsoft 365 and Office 365 Nonprofit E5
- Microsoft and Office 365 Enterprise E5
- Microsoft 365 and Office 365 Education A5
- Microsoft 365 and Office 365 Government G5
Teams Phone Domestic Calling Plan License will NOT allow you to enable the phone number. Make sure to remove the license from the user and associate either Teams Phone Standard or E5 license.
Tip: To purchase the license navigate to your Organization Portal and click on Marketplace.