Toll-Free Numbers

Does Clerk Offer Toll-Free Numbers?

Yes. Clerk currently provides toll-free numbers to the United States, Canada, and the United Kingdom. In the United States and Canada, toll-free numbers can be enabled for both voice and SMS messaging. Please contact us at support@clerk.chat and we will enable a toll-free number for your account.

What is the Difference Between Toll-Free and a Local Number?

A toll-free number is a number with 800, 833, 844, 855, 866, 877, or 888 area code that can be dialed without incurring long distance charges.

Local numbers are better suited for outgoing calls. When you make a lot of outgoing calls, local numbers are perceived as more trustworthy compared to toll-free numbers due to an increased number of spam calls. Local numbers also support MMS, toll-free numbers don’t. Toll-free numbers ensure your callers from across the US and Canada never pay long-distance charges. This is especially important if your main use case is customer support.

Can I Use MMS with A Toll-Free Number?

Unfortunately, Clerk and other telephone carriers do not support MMS via a toll-free number. If you would like to use MMS please use a local area code.