Clerk allows you to completely automate your support and operations with your contacts. Assign tags, add notes and priority to your SMS conversations.
Clerk has a powerful built-in notification system that allows you tag different members of your team, assign priority, and add notes to your conversations.
Clerk Notification
Reply - Opens up the conversation thread with the contact.
Hide - Hides the notification from your Slack channel.

Notify Users and Channels

Select users or channels that would receive notifications of a new inbound SMS.
Notify Users and Channels
In the above example. Will and channel #clerk-support will receive a notification of a new inbound SMS.