Clerk has a powerful built-in notification system that allows you tag different members of your team, assign priority, and add notes to your conversations.
Reply - Opens up the conversation thread with the contact.
Hide - Hides the notification from your Slack channel.
Notify Users and Channels
Select users or channels that would receive notifications of a new inbound SMS.
In the above example. Will and channel #clerk-support will receive a notification of a new inbound SMS.