Campaigns
SMS Campaigns are a way of communicating with a wide range of customers all at once using SMS in Slack.
SMS campaigns are a way of communicating with a wide range of customers using SMS all through Slack. With our campaigns, your business is able to contact thousands of potential users and customers via SMS. This can be used both for marketing and notifications.
To send a campaign in Slack navigate to the clerk dashboard by typing /clerk in your channel and pressing enter. You will be presented with the Clerk dashboard.
Clerk Dashboard

Creating Groups

Campaigns use "groups" to send one to many message. You can think of groups as "cohorts" of your users/customers. There are a couple of ways that you can create a group:
Once created select your group by typing in the search dialog box.

Send SMS Campaign

Click on 👨‍👩‍👧 Campaigns and search for your desired target group
Send SMS Campaign
You can also schedule your campaign by clicking Send Later and selecting date/time
Schedule SMS Campaign
Note: By sending bulk sms you acknowledge that everyone on your contact list explicitly accepted communication from your phone number.
Depending on the size of your SMS group it can take few minutes for the campaign to successfully go through.
Campaign Metrics

Troubleshooting

If your outbound messages are not being delivered, you might be hitting rate limits imposed by wireless carriers. Try splitting up your campaigns into multiple sub-groups and send them out in stages with enough time in between each campaign. Alternatively you can purchase multiple phone numbers and split your campaigns between them.
Refer to the documentation on rate limits and message queues for more information.
Last modified 9mo ago
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Creating Groups
Send SMS Campaign
Troubleshooting