SMS campaigns are a way of communicating with a wide range of customers using SMS all through Slack. With our campaigns, your business is able to contact thousands of potential users and customers via SMS. This can be used both for marketing and notifications.
To send a campaign in Slack navigate to the clerk dashboard by typing
/clerk in your channel and pressing enter. You will be presented with the Clerk dashboard.
Campaigns use "groups" to send one message to many contacts. You can think of groups as "cohorts" of your users/customers. There are a couple of ways that you can create a group:
- Google Sheets Column
- Hubspot Lists
- Clerk Address Book
Once created select your group by typing in the search dialog box.
Send SMS Campaign
Click on 👨👩👧 Campaigns and search for your desired target group
You can also schedule your campaign by clicking Send Later and selecting date/time
Depending on the size of your SMS group it can take a few minutes for the campaign to successfully go through.
If your outbound messages are not being delivered, you might be hitting rate limits imposed by wireless carriers. Try splitting up your campaigns into multiple sub-groups and sending them out in stages with enough time in between each campaign. Alternatively, you can purchase multiple phone numbers and split your campaigns between them.
Refer to the documentation on rate limits and message queues for more information.