<aside> Given ****the recent (February 1st) 10DLC enforcement many of our customers who did not register or did not register properly prior to the deadline are experiencing non-delivered messaging traffic.

Please send an email to [email protected] for fast assistance, as we have our premier support team working to unblock all customers ASAP.

</aside>

Our Stance on 10DLC

10DLC Registration Update: Important Changes Ahead

As of December 1st (now extended to February 01, 2025), carriers are implementing industry-wide SMS texting enforcement. This requires all businesses to register their brand and messaging campaigns to prevent SMS blocking. While these changes aim to reduce spam and fraud, we understand they've created confusion and frustration across the business community.

Making Compliance Simple At Clerk Chat, we're committed to streamlining these complex telecom requirements. Despite the carriers' shifting deadlines and requirements, we've developed solutions to make registration straightforward:

What We've Done:

• Created targeted email campaigns and in-app alerts
• Simplified registration from 10 steps to one form
• Provided individual customer outreach
• Published comprehensive guides and YouTube content
• Implemented a streamlined web widget

Required Actions for Your Business:

1. Complete Registration:
   • Admins/workspace owners: Navigate to Settings → Company Registration
   • Check status: Email [email protected]
2. Review our detailed compliance guide.

The Future of Business Messaging Looking ahead, RCS (Rich Communication Services) will transform business communication in 2025. With Apple and Android standardizing this protocol alongside major carriers, businesses can expect:

• Verified business profiles instead of phone numbers
• Interactive, two-way conversations
• Enhanced rich-media capabilities