Clerk gives your organization the ability to dive into powerful insights to help you better manage your workspace, your support lines and sales teams -- and everything in between.
Available for workspace owners & administrators by default. Owners and administrators may give permission to managers and agents.
From this page you are able to check:
- Total messages used, over a specified time period
- Outgoing messages, and a time-interval 'growth rate'
- Incoming messages, and a time-interval 'growth rate'
- The average reply-rate to all incoming messages
Filter by inbox / phone number
- Get analytics for your entire organization, by default
- Drill-down data by team-member Check who's a champion SMS sender and replier Or maybe who needs some coaching
- Drill-down data by inbox / phone numberCheck which of your numbers are receiving the highest volume of messagesCheck which numbers are suffering on reply-rates and increase your time-to-support
- Download your custom reports in CSV format