Clerk Cancellation & Credits Policy

At Clerk, customer satisfaction is our top priority. We work hard to ensure you’re successful with our products and will always do our best to make things right. While we do not offer refunds, we may issue account credits in limited circumstances. In exceptional cases, refunds may be considered on a case-by-case basis by Leadership.

Canceling Your Clerk Subscription

If you cancel your subscription, we will hold your number for you for no less seven (7) days, at which point we will release your number.

If you'd like to port your number away from Clerk to another service refer to Port Out.

Missed/Failed Payment

If a payment fails, we will attempt to charge the card on file up to three (3) times. You will receive follow-up notifications via the accounts dedicated billing email.

If you want to keep your account active but cannot make a payment, please contact us immediately. In certain cases, we can freeze your subscription for up to two (2) months. If billing is not updated, the subscription will be canceled.

Credits, not refunds: When appropriate, we may issue account credits toward future invoices. Credits are discretionary and may require leadership review. Refunds are not offered.

Violation of Terms of Service

If your account is found to have violated our Terms of Service, we will cancel your account. No refunds or credits will be issued in these cases.

How Credits Work

• Where credits appear: Credits are applied to your next invoice(s) and will show as a line item (“Account Credit”) in the invoice summary and balance due.

• Application order: Credits apply before any new charges, taxes, or fees on the invoice. If the credit exceeds the invoice total, the remaining balance rolls forward to future invoices.

• Transferability: Credits are non-transferable and can only be used by the original account that received them.

• Cash equivalents: Credits are not cash and cannot be refunded or redeemed for cash.

• Partial usage: If only part of a credit is used, the unused portion remains on the account until consumed.

• Currency: Credits are issued in the same billing currency as your account.

• Exclusions: Credits generally do not apply to third-party pass-through fees (e.g., carrier fines/penalties) unless explicitly stated.

• Processing time: Once approved, credits typically appear on your account within 1–2 business days.