Activating Existing Phone Number

In this document we will cover how to activate SMS and calling on your existing phone number inside of Microsoft Teams.

Click on +. and Activate existing phone number

Select Microsoft Teams

Select phone numbers you would like to activate

Verify your business information

Agree to the Clerk Terms & Conditions

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Note: SMS is enabled on your existing numbers via the new Microsoft Operator Connect system. At the time of the phone activation make sure to re-assign the phone numbers back to the users to maintain calling. For details on how to re-assign a number back to the user refer to our guide on

Assigning Phone Numbers