Don’t be the last to know! Stay ahead of the game with our release notes - your go-to source for all the latest and greatest product updates.
@September 7, 2023
Conversation Summaries SMS conversations can become lengthy. Click the “conversation summarize button” to get the main points, understand context, and quickly locate critical information. This feature includes an option to copy or regenerate. AI Autocomplete
The auto text generation has improved its understanding of conversation context. The AI button in the outgoing message box provides a smarter, more accurate response.
@September 1, 2023
Message Customizer & Campaigns When sending a message, you have options to design and personalize where, when, and how campaigns are sent. Select individual contacts or choose from cohorts, properties, or filters. Activate Number
Initiate the activation of your phone number directly within the Clerk app. Image Share Effortlessly copy and paste images to send in messages, making sharing visuals a breeze.
@August 28, 2023
Inbox Organization Rearrange your inbox directly from the sidebar. Access your inboxes in the order that suits your preferences.
@August 22, 2023
Failed Send Alert No more guessing. Any message that fails to send will display a status indicator beneath the unsent text. The indicator will prominently read "Message Failed to Send," alerting you to the unsuccessful delivery attempt. Internal Microsoft Teams Auto-Join When users log in through Microsoft Teams, they’ll be automatically added to the same Clerk team as colleagues. How does it work? If users share the same Microsoft Tenant ID, they’ll be connected to the same team. No extra steps or hassle. Just instant access and collaboration. Auto Image Resize Images will now be automatically resized for optimal deliverability. No more MMS hiccups due to large files – we've got you covered.
@July 31, 2023
HubSpot Integration Has Landed
That’s right. You can now - easily - sync your HubSpot contacts with Clerk. Curious how? Head to Settings and Integrations, and connect to your HubSpot CRM from there. You can start messaging - immediately!
@July 20, 2023
Assigned Workflow Steps
Teamwork made simple: you can now streamline incoming chats by leveraging the “assign to teammate” step within the workflow feature - automate & save time. This new capability optimizes conversation handling and improves overall team efficiency.
@July 17, 2023
Updated Property Menu
Save time by easily managing a contact’s cohorts directly from the sidebar. Check out our revamped design for a more intuitive experience when creating a new property. And, of course, we just couldn’t resist a fun icon upgrade.
@July 12, 2023
Easily connect your Dynamics workspace by entering your environment URL.
It’s here - real-time contact updates for users on the same team! An added benefit of streamlined collaboration to improve communication efficiency. Everyone stays up-to-date with the latest information regarding shared contacts.
@July 7, 2023
Users have the freedom to select the source inbox when sending SMS messages.
@July 5, 2023
Our Settings Page Has a New Look
Switch between easy-to-use tabs: My Profile, Members Integrations, Billing, 10DLC/Brand Registration, Blacklist, API.
Toggling Contacts to Private
Exercise more control over privacy! You can now conveniently toggle the privacy settings of your contacts directly from the contacts page / inbox page. Sensitive contact details remain confidential and become only accessible to you.
Manually toggle contacts as "opted-out" directly from the contacts page or inbox page.
@June 23, 2023
Salesforce Bi-Directional Logging
Salesforce integrations now sync SMS conversations as daily Salesforce tasks.
@June 14, 2023
Android and iOS Stores, Clerk Has Arrived
We’re thrilled to announce that Clerk is now available via Android and iOS devices. Seamlessly manage your business communication - on the go.
Now you can initiate a conversation - like a subtopic - right within the message. Try it out for brainstorming, discussions, confirmations - or simply, to stay on topic and keep organized.
Enjoy the freedom of selecting individual contacts from any of our available integrations, adding a new level of customization and convenience.
@June 13, 2023
Check out our latest feature. When an end-customer sends ‘STOP’ three things will automatically happen. The customer will automatically be added to the global ‘opt-out’ cohort, they will be automatically removed from existing cohorts, and messaging the customer will no longer be possible. This helps to maintain compliance and clear communication boundaries.
@June 5, 2023
Outbound Pre-Send Workflow
Optimize communication and enhance efficiency by triggering workflows right before sending a message. This feature enables sending initial compliance messages to new contacts. Take control of your messaging strategy by automating compliance.
Send a message with the keyword “STOP” and a contact will be automatically opted-out. This ensures a seamless and effortless experience, as you no longer have to manually process opt-out requests.
@May 25, 2023
Oops! Got distracted? Started a message but navigated away? We get it. Luckily for you, your messages are now saved automatically, becoming a draft for later. Multitasking made easy.
We’ve enabled more customization and organization directly from your Contacts page. You can easily edit or remove cohorts by clicking either the pencil or trash can icons. You can even edit a cohort name - on the fly!
@May 17, 2023
Azure Storage Logs
Streamline your compliance process with just a few clicks! With this feature, you can easily export your conversation logs directly to Azure storage, ensuring that your data is secure and easily accessible. Simplified compliance and peace of mind, right at your fingertips!
Edit and delete, with a click! Manage cohorts directly from your Contacts page.
@May 11, 2023
We’ve added the ability to start a workflow when a message is sent. Your team can sit back and watch the magic happen.
Did you send an invite, but it ‘got lost’ in the mail? No worries! With our new update, you can give them a second chance…or a third, or a fourth. We don’t judge!
@May 10, 2023
Collaboration made simple! You can now add or remove a colleague to a conversation with just a couple clicks. Keeping everyone in the loop has never been easier!
@May 9, 2023
Delete Message Functionality
Clean up your conversations with ease. Manager and admin roles have the ability to delete messages from conversations.
External Messaging API
With our latest update, you can now send messages straight from your own software using the Clerk Messaging API. It’s time to code your way to more effective communication!
@May 8, 2023
Date Range for Exports
Get organized and save time! Choose start and end dates when exporting a conversation log.
@May 8, 2023
Quick Add to Cohort
Introducing the ultimate time-saving hack: the ability to add a contact to an existing or new cohort directly from your conversation. No need to navigate away from your chat!
@May 5, 2023
Schedule a Workflow
You can now schedule a Clerk workflow to run automatically at specific times, which is great for creating campaign sequences. These triggers can be integrated with your current workflows and Clerk functions, making it easier to automate your tasks and streamline your work processes.
@May 4, 2023
API Key Generator
Great news for developers! Clerk now has an API key generator that makes it easy to interact with the Clerk API. For instance, if you update contacts inside Clerk from another app, you’ll need your unique team’s API key.
@May 3, 2023
Meet our new Filter Feature
No more struggling to find those important messages buried in your inbox. Now you can easily view only your unread messages, or those assigned to you, and prioritize your response accordingly. Filtering by cohort is the perfect way to manage your communication with different groups - it makes it easy to keep track of your communications and stay on top of important conversations.
@May 2, 2023
Select One or Select All - Your Choice
No more tedious scrolling and tapping to select each and every contact individually. Now, with just a few clicks, you can “select all” and get on with your day.
@April 27, 2023
Now you can do a lot more than ever before, like creating cohorts from selected contacts, removing a contact from a cohort, filtering by cohort, modifying or editing filters of a cohort, and even creating a new cohort from an existing one. It’s so simple and easy to use - and you’ll be able to stay organized!
And a bonus - check out the UI/UX upgrades.
@April 26, 2023
Exciting news! We’ve made it even easier for you to get started on our platform with our new and improved onboarding page. Now, when you sign up, you can select the team that you’re a part of - right from the start.
@April 4, 2023
Looking for something?
Our search screen had a refresh - it’s now even more user-friendly. Looking for a recent contact or cohort? Search made simple.
Currently running on Telnyx? You still can. Connect Telnyx by using your API key. And now? The sky’s the limit.
@March 27, 2023
We spruced things up behind the scenes, just for you - we're feeling fresh and fly!
@March 22, 2023
Microsoft Teams SSO
Clerk already makes it easy to stay connected with your customers using voice and SMS in Microsoft Teams. Logging in is a breeze with SSO. Less time spent fumbling with passwords - more time building those customer relationships!
@March 14, 2023
Clerk's got you covered with a WhatsApp integration for business. Now you can use WhatsApp in Slack or Clerk's WebApp without missing a beat!
@March 9, 2023
Being able to opt-out of messages is crucial. Enable the toggle, and it's like saying, "I don't want to hear from you," without actually having to say it.
@February 28, 2023
Use workflows the way you know and love. Now, the feature is even more intuitive and will automatically add a contact to a cohort based on context, keyword, or customization.
@February 27, 2023
Message boxes, for both sending and receiving text or files, are more simplified and streamlined for a user-friendly experience.
@February 22, 2023
Running on a non-VoIP number? You can now send and receive SMS using your number in our Clerk app.
Add to Cohort
Are you a fan of workflows? Well, now you can easily add an inbound number or contact to any of your existing cohorts. Whether you’re organizing by lead, customer, or discount code, for instance, this update makes it super simple and automatic. Smooth sailing ahead!
@February 10, 2023
(Almost) Spring Cleaning
We’ve spruced up the place. Get playful with your inbox by setting a fun emoji as your icon!
Say goodbye to old and unused inboxes with the ability to easily delete them.
@February 6, 2023
Manage your Clerk Account
You can now upgrade and/or purchase additional numbers directly through Clerk, without the need to reach out to support. Enjoy the convenience of managing your account all in one place.
@January 27, 2023
Export Conversation Logs
Create a more permanent record of conversations for easier collaboration and referencing. Select one or several inboxes and download all of the conversations. Clerk will generate a CSV file.
@January 26, 2023
Inbox Log Exports
Admin users can now easily save and view a record of message history for specific inboxes by exporting the information in a CSV file format.
@January 23, 2023
BYO Twilio number. No porting required.
@January 19, 2023
Outlook Contact Syncing
Outlook friends, this one’s for you! Now you can join the party by importing your contacts.
@January 16, 2023
A facelift for your phone number provisioning experience - same great functionality, new sleek design! The steps to set up your phone number are the same - the process has an updated look.
Real-Time Typing Indicator
Be in sync with your teammates and know when someone is typing in the same conversation.
@January 11, 2023
Say goodbye to missing out on important conversation updates! If a teammate sends a message in a conversation you’re currently viewing, it will automatically refresh to show the updated version.
@January 9, 2023
Introducing the feature that reads your mind (well, kind of)! When you click the “brain” icon, this handy tool will present you with suggested words and phrases based on your previous input, saving you time and effort.
@December 24, 2022
Looking for a better way to organize your team? Introducing our Member Panel, the ultimate tool for managing roles and assigning phone numbers / inboxes. You’ll also be able to add or remove members with ease.
@December 13, 2022
Check off your to-do list by setting up a Workflow - the power to create custom automated replies, making even complex tasks seem effortless. Plus, you can assign workflows to each inbox, giving you control over how your team operates.
@December 5, 2022
Team Info Settings
Whether you’re in a corporate setting or a small company, you can now customize your team’s name and avatar quickly with the Team Info Settings feature. Plus, all changes sync across devices so everyone on the team stays up-to-date.
@December 1, 2022
Looking for an easy way to end a text? Our Custom Signature feature is the perfect way to personalize your SMS messages while staying organized and professional. An added bonus is that if you share an inbox with multiple team members, clients will know the message came specifically from you.
@November 9, 2022
Archive/Unarchive SMS & Read/Unread SMS
Gone are the days of searching through an inbox full of texts to find what you're looking for. Our product provides an easy and efficient way to store, manage, and organize your messages. Included is the ability to mark any message as read/unread so that everyone on the team knows the status.
@November 3, 2022
.CSV Uploader / UI Improvements
Clerk's .csv Uploader is the perfect tool for quickly and easily mapping your contacts. It reads data from your CSV file and maps all of your information into Clerk. You won't have to worry about lost data.
@November 2, 2022
Teams Mobile Notifications / Bug Fixes
Are you looking for a way to stay up-to-date with all the latest happenings on your team? With Mobile Notifications, you'll always be in the loop.
@October 3, 2022
Teams Switcher / Bug Fixes
Juggle different teams and projects on a daily basis? Now you can seamlessly transition between multiple accounts with ease. This feature saves valuable time while also boosting productivity.
@September 21, 2022
With just a few clicks, you can now quickly and conveniently remove users from your team with ease. Not only does this save time, but it also streamlines the process significantly.
@September 14, 2022
Snippets & Templates
Quickly create and save effective messages to be reused at your convenience. Whether you're sending out customer notifications or following up with leads, we’ve got you covered!
@September 8, 2022
Create a cohort of contacts, craft your message, hit send, and you're done! SMS campaigns are an incredibly powerful tool for engaging with your contacts quickly and effectively.
@September 1, 2022
Select / Multi-Select
With the added ability to edit select and multi-select properties, there's no limit to what you can accomplish with this tool.
@August 29, 2022
You can now connect your Shopify store and sync your contacts into our platform. Improve customer and data management and enhance your marketing efforts.
@August 18, 2022
Easily add, manage, and communicate with your contacts within the Clerk Slack app. Additionally, you are able to import your contacts, create and organize contact groups, and send direct messages or group conversations with contacts.
@August 17, 2022
User Roles and Inbox Customization
You can now assign user roles and different permissions to team members in your workspace, and assign team members to different inboxes, which can be either private or public, and each type can have a different permission structure. This allows you to customize the access and responsibilities of each team member in your workspace.
@August 8, 2022
Activity Feed / Salesforce Connector
Tracking user activity and making it visible to a team can provide increased accountability, improved collaboration, and enhanced visibility.
Connecting your Salesforce account and syncing contacts in the platform can also centralize your data management and streamline your workflow.
@August 1, 2022
Plan and organize your communication in advance by scheduling messages. Managing projects or working with people in different time zones? Ensure your messages are delivered at the most convenient times.
@July 14, 2022
UI / Bug Fixes
We’ve spruced up the appearance and squashed some pesky bugs.
@March 14, 2022
We’ve made major updates to the Clerk API to improve the performance and stability of the application, making it faster, less prone to bugs, and more streamlined for our users.
You can now:
- send SMS and SMS campaigns from a single Slack modal,
- and choose the number you want to send from in the modal.
WhatsApp messages now have a cleaner CallerID that’s optimized for Slack’s user interface.
Verification codes are displayed in a simpler way.
It’s easy to associate a number with a channel.
Clerk’s onboarding process is quick and easy. When you first install the app, you’ll receive a temporary number to use while testing it. When you’re ready, you can import your existing number or activate a new one right in Slack.
Purchase New Numbers
You can now buy more VoIP, non-VoIp, or Twilio numbers from the Clerk dashboard in Slack.
@November 18, 2021
Direct SMS Channels
The highly anticipated and requested feature of Clerk allowing for the sending and receiving of SMS in shared or direct channels with phone numbers has finally been released. This is a major advantage for businesses with numerous returning clients or ongoing projects. Each client or customer can now have their own communication channel, making it more convenient to send and receive SMS through Slack and streamlining the tracking of client interactions within the company. For more information about this release, see the full blog post.
@October 28, 2021
Send SMS Modal
It is no longer necessary to switch between phone number and contact name. The input dialog box now allows for search by either option.
@September 8, 2021
We're sprucing up the UI and squashing those pesky bugs like the superheroes we are!
@August 26, 2021
It’s time to get organized! Now, when you try to send an SMS to a customer whose conversation is in another channel, you will be notified and given the option to update the Slack channel for this conversation.
@August 17, 2021
UI Spring Cleaning in the Summer
We are scrubbing away the cobwebs and giving our interface a fresh shine!
Do not display the status and priority in the notification message if the user has not set them.
@June 3, 2021
Easily find and view all the text message threads associated with your account. You can also filter conversations using tags.
@May 23, 2021
SMS Threading Revamp
No matter how you start the conversation, all messages with a phone number or contact, and conversation history, will now always stay in the same thread.
Once a contact has been added to the address book, Clerk will automatically update the thread name with the contact's name.
You can now assign users and channels to receive notifications for new inbound SMS. Once a user is assigned, they will receive a direct message from Clerk about the incoming SMS.
Easily create tickets and add status, priority, and notes to your incoming requests.
@April 19, 2021
Do Not Disturb / Workflows / Google Sheets oAuth Flow
Don't want to be disturbed? Simply add phone numbers to the block list, and any messages from those numbers will be blocked. We've also updated Slack Workflows to allow you to input a contact name into the phone number field and a channel name. Lastly, need to import contacts? Connect to a Google Sheet using oAuth and easily import your contacts. Rest assured that the URL is completely private and secure.
@March 2, 2021
SMS power at your fingertips! Now you can add Clerk Send SMS and Bulk SMS steps to your Slack workflows.
@January 25, 2021
Voicemail & Automation
Easily allow your customers to leave you a voicemail right within Slack. Plus, use automation to add keywords, send automatic replies, and enable off-hour responses.
@January 10, 2021
Call Forwarding / Settings Modal
Need to redirect a call to another phone number? Call Forwarding has got you covered. And, check out the Settings Modal - a dedicated Slack window to manage all your Clerk settings in one place.
@December 25, 2020
Keep all your contacts organized and at your fingertips with the fully functional address book within Slack. Easily add and edit contacts and create new groups.
@December 20, 2020
Ready to get started? Check out our onboarding tutorial to learn how to get up and running with Clerk.
@December 10, 2020
View a list of all your unread/read messages, and search for old conversations using a contact's name or phone number.
@October 18, 2020
Importing Contacts / Rollover SMS
Easily import your contacts from popular CRM platforms like Google Contacts, Hubspot, and Google Sheets. Our platform now supports importing over 10,000 contacts.
Running out of SMS this month? No problem - now you can purchase 500 extra SMS. These messages will carry over to the next month, so you'll always have enough to stay connected.
@September 26, 2020
Clerk Customer Portal
Now you can easily access and update billing info, past invoices, and credit card authorizations, in one place
@August 20, 2020
Improved Install Flow
We've made some random, but much-needed, improvements to the UI and fixed some pesky bugs! You can now text like a pro - our installation process automatically sets up a new SMS channel for you!
@June 30, 2020
Google Sheets Integration
Easily sync your contacts by connecting to a Google Sheet! You can even import a CSV from another platform using the handy tools in Sheets. No more manual entry or outdated lists - keep your contact info fresh and up-to-date with just a few clicks.
Updated App Name via CallerID
The app has been updated for a better viewing experience by showing your contact's caller ID information instead of the header "Clerk.”
Slack notifications will now show a preview of the actual message instead of the text: Content can't be displayed.
Outbound MMS Support
You can now send image files (such as JPEG, PNG, and GIF) directly through Slack.
Auto-create Slack Channel Permissions
The onboarding process has been simplified. Clerk can now automatically create a channel to make setup easier.
@June 18, 2020
Google Contacts & Hubspot Integrations
Google Contacts, which is built into Gmail, allows you to keep track of all your contacts and more. HubSpot is a comprehensive marketing software platform. You can now sync both Google & HubSpot contacts directly into Slack.
Say goodbye to cluttered message output and hello to a sleek and streamlined viewing experience with Clerk. Your messages are now easier to see and navigate, making for a much-improved viewing experience.