Release Notes

The auto text generation has improved its understanding of conversation context. The AI button in the outgoing message box provides a smarter, more accurate response.

Initiate the activation of your phone number directly within the Clerk app. Image Share Effortlessly copy and paste images to send in messages, making sharing visuals a breeze.

That’s right. You can now - easily - sync your HubSpot contacts with Clerk. Curious how? Head to Settings and Integrations, and connect to your HubSpot CRM from there. You can start messaging - immediately!

Teamwork made simple: you can now streamline incoming chats by leveraging the “assign to teammate” step within the workflow feature - automate & save time. This new capability optimizes conversation handling and improves overall team efficiency.

Save time by easily managing a contact’s cohorts directly from the sidebar. Check out our revamped design for a more intuitive experience when creating a new property. And, of course, we just couldn’t resist a fun icon upgrade.

Easily connect your Dynamics workspace by entering your environment URL.

Contact Updates

It’s here - real-time contact updates for users on the same team! An added benefit of streamlined collaboration to improve communication efficiency. Everyone stays up-to-date with the latest information regarding shared contacts.

Users have the freedom to select the source inbox when sending SMS messages.

Switch between easy-to-use tabs: My Profile, Members Integrations, Billing, 10DLC/Brand Registration, Blacklist, API.

Toggling Contacts to Private

Exercise more control over privacy! You can now conveniently toggle the privacy settings of your contacts directly from the contacts page / inbox page. Sensitive contact details remain confidential and become only accessible to you.

Contact Opt-Out

Manually toggle contacts as "opted-out" directly from the contacts page or inbox page.

Salesforce integrations now sync SMS conversations as daily Salesforce tasks.

We’re thrilled to announce that Clerk is now available via Android and iOS devices. Seamlessly manage your business communication - on the go.

Now you can initiate a conversation - like a subtopic - right within the message. Try it out for brainstorming, discussions, confirmations - or simply, to stay on topic and keep organized.

Enjoy the freedom of selecting individual contacts from any of our available integrations, adding a new level of customization and convenience.

Check out our latest feature. When an end-customer sends ‘STOP’ three things will automatically happen. The customer will automatically be added to the global ‘opt-out’ cohort, they will be automatically removed from existing cohorts, and messaging the customer will no longer be possible. This helps to maintain compliance and clear communication boundaries.

Optimize communication and enhance efficiency by triggering workflows right before sending a message. This feature enables sending initial compliance messages to new contacts. Take control of your messaging strategy by automating compliance.

Oops! Got distracted? Started a message but navigated away? We get it. Luckily for you, your messages are now saved automatically, becoming a draft for later. Multitasking made easy.

Streamline your compliance process with just a few clicks! With this feature, you can easily export your conversation logs directly to Azure storage, ensuring that your data is secure and easily accessible. Simplified compliance and peace of mind, right at your fingertips!

Cohort Editing

Edit and delete, with a click! Manage cohorts directly from your Contacts page.

We’ve added the ability to start a workflow when a message is sent. Your team can sit back and watch the magic happen.

Collaboration made simple! You can now add or remove a colleague to a conversation with just a couple clicks. Keeping everyone in the loop has never been easier!

With our latest update, you can now send messages straight from your own software using the Clerk Messaging API. It’s time to code your way to more effective communication!

Get organized and save time! Choose start and end dates when exporting a conversation log.

Introducing the ultimate time-saving hack: the ability to add a contact to an existing or new cohort directly from your conversation. No need to navigate away from your chat!

You can now schedule a Clerk workflow to run automatically at specific times, which is great for creating campaign sequences. These triggers can be integrated with your current workflows and Clerk functions, making it easier to automate your tasks and streamline your work processes.

Great news for developers! Clerk now has an API key generator that makes it easy to interact with the Clerk API. For instance, if you update contacts inside Clerk from another app, you’ll need your unique team’s API key.

No more struggling to find those important messages buried in your inbox. Now you can easily view only your unread messages, or those assigned to you, and prioritize your response accordingly. Filtering by cohort is the perfect way to manage your communication with different groups - it makes it easy to keep track of your communications and stay on top of important conversations.

No more tedious scrolling and tapping to select each and every contact individually. Now, with just a few clicks, you can “select all” and get on with your day.

Now you can do a lot more than ever before, like creating cohorts from selected contacts, removing a contact from a cohort, filtering by cohort, modifying or editing filters of a cohort, and even creating a new cohort from an existing one. It’s so simple and easy to use - and you’ll be able to stay organized!

And a bonus - check out the UI/UX upgrades.

Exciting news! We’ve made it even easier for you to get started on our platform with our new and improved onboarding page. Now, when you sign up, you can select the team that you’re a part of - right from the start.

Our search screen had a refresh - it’s now even more user-friendly. Looking for a recent contact or cohort? Search made simple.

Telnyx Connector

Currently running on Telnyx? You still can. Connect Telnyx by using your API key. And now? The sky’s the limit.

We spruced things up behind the scenes, just for you - we're feeling fresh and fly!

Clerk already makes it easy to stay connected with your customers using voice and SMS in Microsoft Teams. Logging in is a breeze with SSO. Less time spent fumbling with passwords - more time building those customer relationships!

Clerk's got you covered with a WhatsApp integration for business. Now you can use WhatsApp in Slack or Clerk's WebApp without missing a beat!

Being able to opt-out of messages is crucial. Enable the toggle, and it's like saying, "I don't want to hear from you," without actually having to say it.

Use workflows the way you know and love. Now, the feature is even more intuitive and will automatically add a contact to a cohort based on context, keyword, or customization.

Message boxes, for both sending and receiving text or files, are more simplified and streamlined for a user-friendly experience.

Running on a non-VoIP number? You can now send and receive SMS using your number in our Clerk app.

Add to Cohort

Are you a fan of workflows? Well, now you can easily add an inbound number or contact to any of your existing cohorts. Whether you’re organizing by lead, customer, or discount code, for instance, this update makes it super simple and automatic. Smooth sailing ahead!

We’ve spruced up the place. Get playful with your inbox by setting a fun emoji as your icon!

Say goodbye to old and unused inboxes with the ability to easily delete them.

You can now upgrade and/or purchase additional numbers directly through Clerk, without the need to reach out to support. Enjoy the convenience of managing your account all in one place.

Create a more permanent record of conversations for easier collaboration and referencing. Select one or several inboxes and download all of the conversations. Clerk will generate a CSV file.

Admin users can now easily save and view a record of message history for specific inboxes by exporting the information in a CSV file format.

BYO Twilio number. No porting required.

Outlook friends, this one’s for you! Now you can join the party by importing your contacts.

A facelift for your phone number provisioning experience - same great functionality, new sleek design! The steps to set up your phone number are the same - the process has an updated look.

Real-Time Typing Indicator

Be in sync with your teammates and know when someone is typing in the same conversation.

Say goodbye to missing out on important conversation updates! If a teammate sends a message in a conversation you’re currently viewing, it will automatically refresh to show the updated version.

Introducing the feature that reads your mind (well, kind of)! When you click the “brain” icon, this handy tool will present you with suggested words and phrases based on your previous input, saving you time and effort.

Member Panel

Looking for a better way to organize your team? Introducing our Member Panel, the ultimate tool for managing roles and assigning phone numbers / inboxes. You’ll also be able to add or remove members with ease.

@December 13, 2022

Workflows

Check off your to-do list by setting up a Workflow - the power to create custom automated replies, making even complex tasks seem effortless. Plus, you can assign workflows to each inbox, giving you control over how your team operates.

@December 5, 2022

Team Info Settings

Whether you’re in a corporate setting or a small company, you can now customize your team’s name and avatar quickly with the Team Info Settings feature. Plus, all changes sync across devices so everyone on the team stays up-to-date.

@December 1, 2022

Looking for an easy way to end a text? Our Custom Signature feature is the perfect way to personalize your SMS messages while staying organized and professional. An added bonus is that if you share an inbox with multiple team members, clients will know the message came specifically from you.

@November 9, 2022

Archive/Unarchive SMS & Read/Unread SMS

Gone are the days of searching through an inbox full of texts to find what you're looking for. Our product provides an easy and efficient way to store, manage, and organize your messages. Included is the ability to mark any message as read/unread so that everyone on the team knows the status.

@November 3, 2022

Clerk's .csv Uploader is the perfect tool for quickly and easily mapping your contacts. It reads data from your CSV file and maps all of your information into Clerk. You won't have to worry about lost data.

@November 2, 2022

Are you looking for a way to stay up-to-date with all the latest happenings on your team? With Mobile Notifications, you'll always be in the loop.

@October 3, 2022

Teams Switcher / Bug Fixes

Juggle different teams and projects on a daily basis? Now you can seamlessly transition between multiple accounts with ease. This feature saves valuable time while also boosting productivity.

@September 21, 2022

With just a few clicks, you can now quickly and conveniently remove users from your team with ease. Not only does this save time, but it also streamlines the process significantly.

@September 14, 2022

Snippets & Templates

Quickly create and save effective messages to be reused at your convenience. Whether you're sending out customer notifications or following up with leads, we’ve got you covered!

@September 8, 2022

SMS Campaigns

Create a cohort of contacts, craft your message, hit send, and you're done! SMS campaigns are an incredibly powerful tool for engaging with your contacts quickly and effectively.

@September 1, 2022

With the added ability to edit select and multi-select properties, there's no limit to what you can accomplish with this tool.

@August 29, 2022

Shopify Integration

You can now connect your Shopify store and sync your contacts into our platform. Improve customer and data management and enhance your marketing efforts.

@August 18, 2022

Contact System

Easily add, manage, and communicate with your contacts within the Clerk Slack app. Additionally, you are able to import your contacts, create and organize contact groups, and send direct messages or group conversations with contacts.

@August 17, 2022

User Roles and Inbox Customization

You can now assign user roles and different permissions to team members in your workspace, and assign team members to different inboxes, which can be either private or public, and each type can have a different permission structure. This allows you to customize the access and responsibilities of each team member in your workspace.

@August 8, 2022

Activity Feed / Salesforce Connector

Tracking user activity and making it visible to a team can provide increased accountability, improved collaboration, and enhanced visibility.

Connecting your Salesforce account and syncing contacts in the platform can also centralize your data management and streamline your workflow.

@August 1, 2022

Scheduled Messages

Plan and organize your communication in advance by scheduling messages. Managing projects or working with people in different time zones? Ensure your messages are delivered at the most convenient times.

@July 14, 2022

UI / Bug Fixes

We’ve spruced up the appearance and squashed some pesky bugs.

@March 14, 2022

We’ve made major updates to the Clerk API to improve the performance and stability of the application, making it faster, less prone to bugs, and more streamlined for our users.

You can now:

WhatsApp messages now have a cleaner CallerID that’s optimized for Slack’s user interface.

Verification codes are displayed in a simpler way.

It’s easy to associate a number with a channel.

Clerk’s onboarding process is quick and easy. When you first install the app, you’ll receive a temporary number to use while testing it. When you’re ready, you can import your existing number or activate a new one right in Slack.

You can now buy more VoIP, non-VoIp, or Twilio numbers from the Clerk dashboard in Slack.

@November 18, 2021

The highly anticipated and requested feature of Clerk allowing for the sending and receiving of SMS in shared or direct channels with phone numbers has finally been released. This is a major advantage for businesses with numerous returning clients or ongoing projects. Each client or customer can now have their own communication channel, making it more convenient to send and receive SMS through Slack and streamlining the tracking of client interactions within the company. For more information about this release, see the full blog post.

@October 28, 2021

It is no longer necessary to switch between phone number and contact name. The input dialog box now allows for search by either option.

@September 8, 2021

We're sprucing up the UI and squashing those pesky bugs like the superheroes we are!

@August 26, 2021

It’s time to get organized! Now, when you try to send an SMS to a customer whose conversation is in another channel, you will be notified and given the option to update the Slack channel for this conversation.

@August 17, 2021

We are scrubbing away the cobwebs and giving our interface a fresh shine!

Do not display the status and priority in the notification message if the user has not set them.

@June 3, 2021

Easily find and view all the text message threads associated with your account. You can also filter conversations using tags.

@May 23, 2021

No matter how you start the conversation, all messages with a phone number or contact, and conversation history, will now always stay in the same thread.

Once a contact has been added to the address book, Clerk will automatically update the thread name with the contact's name.

You can now assign users and channels to receive notifications for new inbound SMS. Once a user is assigned, they will receive a direct message from Clerk about the incoming SMS.

Easily create tickets and add status, priority, and notes to your incoming requests.

@April 19, 2021

Don't want to be disturbed? Simply add phone numbers to the block list, and any messages from those numbers will be blocked. We've also updated Slack Workflows to allow you to input a contact name into the phone number field and a channel name. Lastly, need to import contacts? Connect to a Google Sheet using oAuth and easily import your contacts. Rest assured that the URL is completely private and secure.

@March 2, 2021

SMS power at your fingertips! Now you can add Clerk Send SMS and Bulk SMS steps to your Slack workflows.

@January 25, 2021

Easily allow your customers to leave you a voicemail right within Slack. Plus, use automation to add keywords, send automatic replies, and enable off-hour responses.

@January 10, 2021

Need to redirect a call to another phone number? Call Forwarding has got you covered. And, check out the Settings Modal - a dedicated Slack window to manage all your Clerk settings in one place.

@December 25, 2020

Keep all your contacts organized and at your fingertips with the fully functional address book within Slack. Easily add and edit contacts and create new groups.

@December 20, 2020

Ready to get started? Check out our onboarding tutorial to learn how to get up and running with Clerk.

@December 10, 2020

View a list of all your unread/read messages, and search for old conversations using a contact's name or phone number.

@October 18, 2020

Easily import your contacts from popular CRM platforms like Google Contacts, Hubspot, and Google Sheets. Our platform now supports importing over 10,000 contacts.

Running out of SMS this month? No problem - now you can purchase 500 extra SMS. These messages will carry over to the next month, so you'll always have enough to stay connected.

@September 26, 2020

Now you can easily access and update billing info, past invoices, and credit card authorizations, in one place

@August 20, 2020

We've made some random, but much-needed, improvements to the UI and fixed some pesky bugs! You can now text like a pro - our installation process automatically sets up a new SMS channel for you!

@June 30, 2020

Easily sync your contacts by connecting to a Google Sheet! You can even import a CSV from another platform using the handy tools in Sheets. No more manual entry or outdated lists - keep your contact info fresh and up-to-date with just a few clicks.

The app has been updated for a better viewing experience by showing your contact's caller ID information instead of the header "Clerk.”

Slack notifications will now show a preview of the actual message instead of the text: Content can't be displayed.

You can now send image files (such as JPEG, PNG, and GIF) directly through Slack.

The onboarding process has been simplified. Clerk can now automatically create a channel to make setup easier.

@June 18, 2020

Google Contacts, which is built into Gmail, allows you to keep track of all your contacts and more. HubSpot is a comprehensive marketing software platform. You can now sync both Google & HubSpot contacts directly into Slack.

Say goodbye to cluttered message output and hello to a sleek and streamlined viewing experience with Clerk. Your messages are now easier to see and navigate, making for a much-improved viewing experience.