Calling Analytics
Call Analytics gives you a complete view of your team’s calling activity and performance. Track trends, measure volume, and understand how your team is engaging with customers over time.
Written By Jill Berkowitz
Last updated 3 months ago
To enable Analytics for your team, contact sales@clerk.chat. You can access Call Analytics by going to Analytics in the sidebar, then selecting the Calls tab.
Call Overview - a snapshot of your call activity
total calls
total duration
number of outgoing calls
number of incoming calls
Choose how you want to visualize the data, as a line graph or bar graph, for clearer trend analysis.
Team Call Breakdown: See a detailed list of calls organized by team member.
For each member, you’ll find:
Number of calls
Average duration
Total duration
This makes it easy to identify high-volume users, monitor call efficiency, and track workload distribution across your team.
Filters and Comparisons
Customize your view by:
Time Filters
Today
Last 7 days
Last 4 weeks
Last 3 months
Last 12 months
Or choose a custom date range
Comparisons: Compare your selected range to the previous period or previous year to spot trends and measure growth or improvement over time.
Members: View call data for all members, or narrow down to specific individuals or groups for focused reporting.
Call type:
User inbound
User outbound
Call queue
If your workspace uses call queues, you can even select a specific queue to see data for that group alone.