Clerk Chat and Microsoft Teams provides various calling capabilities, allowing users to make and receive voice calls within the Teams platform via Operator Connect. Microsoft Teams includes a range of features to enhance communication, such as call forwarding, voicemail, call transfer, hold/resume, call recording, and more.

Auto Attendant

Auto attendants let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator. You can create auto attendants for your organization with the Microsoft Teams admin center or with PowerShell.

Create a phone system auto attendant

Voicemail

Microsoft Teams voicemail is a powerful feature that allows customers to leave you a voice message when you are not able to pick up a call. To set up your voicemail, navigate to the Settings option in the top right corner.

Under Settings, select the Calls option and click on Configure voicemail.

In the Voicemail menu there are several actions available:

• Record a greeting: Allows you to record a greeting for your voicemail. When a call goes to voice mail this is the prerecorded answer the caller will hear.

• Call answer rules: Allows you to select the behavior when a call goes to voice mail.

• Greeting language: Allows you to select the default greeting language.

Additionally, you can create a custom text-to-speech customized out of office greeting and select when this greeting will be activated.

Set up Cloud Voicemail