Skip to main content- Call Recordings and TranscriptsClerk Chat automatically records and transcribes calls for easy playback, review, and compliance. Whether you’re using recordings for training, auditing, or customer support, you can quickly access call data directly within your workspace.
- Voice to SMS Follow-UpWith Voice to SMS Follow-Up, you can automatically send a relevant text message after a phone call ends. This allows you to continue the conversation, share resources, or confirm next steps, all over SMS. The follow-up message can reference details from the call, making it contextually relevant and more engaging for your customer.
- Call ForwardingCall forwarding allows your AI agent or business phone line to seamlessly pass an active call to a human operator or a call queue. This ensures that when a customer needs to speak with someone directly, the transition is smooth and professional, without losing any context from the initial conversation.
- Call TransfersMake connecting callers to the right person faster and more natural.
- Voicemail DetectionWhen your Clerk Chat Voice AI agent makes an outbound call, it can automatically detect when the call goes to voicemail, and your message will still get delivered.
- Branded CallingDisplay your brand name and logo on recipients’ phones during business calls.
- Making a call from Clerk ChatYou can make outbound calls directly from your Clerk Chat phone number if your number is enabled for calling. Here’s how to get started.