Skip to main contentArticles
- AI AgentsClerk Chat AI agents work across both voice and messaging channels to help your business communicate faster, smarter, and more efficiently. They handle conversations end-to-end, and are able to complete simple to complex tasks including qualifying leads, answering questions, scheduling appointments, updating CRMs, and even knowing when to hand off to a human.
- Shared and Individual Inboxes
- Send a Message
- Billing
- Schedule Messages
- Message ThreadsMessage threads allow your team to have internal discussions tied to specific customer messages or calls.
- Custom Signatures
- Delete Messages
- Assign To
- TemplatesTemplates are pre-written messages you can save and reuse. They can be created as standard SMS messages or RCS messages that support rich media and interactive buttons. Please note: templates were previously called Snippets.
- Contact ManagementAccess all of your contacts by selecting Contacts from the sidebar.
- Team Management
- Workspace Management
- Profile & Workspace SettingsThe Profile & Workspace Settings section in Clerk Chat allows you to manage your personal information, workspace resources, and notifications.
- Out of OfficeYou can set up an automatic out-of-office response for any phone number in Clerk Chat. This ensures customers receive a clear message when they contact you outside your designated business hours.
- BlacklistControl which words or phrases your team is allowed to send in outgoing messages. It helps ensure that communication stays professional, compliant, and consistent with your organization’s standards.
- Variables
- SearchFinding what you need in Clerk Chat is simple, thanks to Search, which is built right into multiple areas of the platform.
- Activity FeedKeep track of important events happening across your workspace.
- eFaxSend and receive faxes digitally.