Message Analytics

Clerk gives your organization the ability to dive into powerful insights to help you better manage your workspace, your support lines and sales teams - and everything in between.

Available for workspace owners & administrators by default. Owners and administrators may give permission to managers and agents.

From this page you are able to check

1. Total messages used, over a specified time period.

2. Outgoing messages, and a time-interval 'growth rate'.

3. Incoming messages, and a time-interval 'growth rate'.

4. The average reply-rate to all incoming messages.

Filter by inbox / phone number

1. Get analytics for your entire organization, by default

2. Drill-down data by team-member Check who's a champion SMS sender and replier Or maybe who needs some coaching

3. Drill-down data by inbox / phone numberCheck which of your numbers are receiving the highest volume of messagesCheck which numbers are suffering on reply-rates and increase your time-to-support

Download Reports

Download your custom reports in CSV format.

Analytics Insights