In this document we will cover how to assign phone numbers to your Microsoft Teams users.

When activating phone numbers for texting, Microsoft temporarily disconnects the numbers and initiates a re-sync with the Microsoft Tenant via Operator Connect. The update process may take a few minutes as the phone numbers are refreshed within the tenant. After the numbers are restored in the Teams environment, simply reassign them to your users or resource accounts.

User Accounts

Navigate to the Microsoft Teams admin center and click on Manage users.

Select the user you’d like to assign the phone number to

Under General Information click Edit

1. Phone number type: Operator Connect

2. Select the phone number from the list

3. Click Apply

Resource accounts

1. Navigate to the Microsoft Teams admin center and click on Voice → Resource accounts

2. Select the Resource Account and click on the option Assign/unassing

• Under Assign/unassign select:

  • Phone number type: Operator Connect

  • Select the phone number from the list

  • Click Save

Troubleshooting

If you are running into any issues please reference our

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